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IPK, TQM
QUALITY ASSURANCE SYSTEM
QUALITY IMPROVEMENT TEAMS
5 S, F.M.E.A., QFD
PROBLEM SOLVING TECHNIQUES
ENVIRONMENTAL MANAGEMENT SYSTEMS
COMPARISON TECHNIQUES
STRATEGIC PLANNING
COMMINICATION TECHNIQUES
LEADERSHIP
ISO 18001
HACCP
SELF AUDITOR
TRAININGS ARE GIVEN IN THE FIRMS
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ISO-9000 2000 QUALITY ASSURANCE SYSTEM |
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Objective: ISO 9000 Informative training; basics of ISO 9000 Quality Assurance, how to apply it and the benefits for the company.
Content: Definition and history of quality assurance systems
Relation between ISO 9000 and TKY structure
ISO-9000 documentation
ISO-9000 standarts in detail
ISO-9000 establishment plan
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SELF ASSESSMENT |
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Content:
Self assessments process
Self assessments tools
Spread of self assessment concept withn the organization
Use of self assessment results
Self assessments models
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STATISTICAL PROCESS CONTROL |
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Content:
Statistical control concept
Normal distribution and central limit theorem
Pareto charts
Cause-effect diagrams
Tally forms
Histogram
Distribution charts
Process adequacy analysis
Process adequacy index
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BASIC QUALITY CONCEPT |
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Content:
Quality Definitions
Historical development of Total Quality Management
Concepts (mission, vision, client, process, participator …)
Total Quality Management System setup stage
Firm culture and change management
Leadership, Motivation
Rewarding, sublime, appreciation models
Performance management
Self evaluation
Self evaluation models
Continuous optimization
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PROCESS MANAGEMENT AND OPTIMIZATION |
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Content:
Process concept
Process management model
Process management in excellency model
Process hierarchy
Process charts
Critical Processes
Critical success factors
Process analysis
Comparison
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COMPARISON TECHNIQUES |
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Content:
Comparison Principles
Comparison Process
Planning
Project Preparation
Determining the best companies
Data collecting and data analysis
Adaptation
Preparation of action plans
Monitoring of results
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PROPOSAL AND OPTIMIZATION SYSTEMS |
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Content:
Continuous optimization philosophy and it’s place in TQM
Optimization and proposal systems setup and development
Optimization / proposal systems
Role of optimization teams in continuous optimization
Objectives and properties of optimization teams
PUKÖ cycle and optimization methodology
Problem solving techniques
Brain storming / Nominal group technique
Flow chart
Cause-effect diagram
Pareto analysis
Activity analysis
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STRATEGIC MARKETTING METHOD |
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Content:
Client and market-focused marketing
Market and environment of firm
Market segmentation
Marketing strategy development
Marketing optimization within the firm
E-commerce, opportunities and risks for the firm
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PRODUCTION RESOURCES MANAGEMENT |
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Content:
Meeting the amount and requirements of the order, production at the second party’s facility
Workshop based planning
Production management
Purchasing management
Software and software choice for resource management
Recent proceedings at resource management
Tabulation
Tabulation-conceptual work
Tabulation-practical work
Tabulation Techniques
Plant Planning
Plant-location choice methods
Plant-distribution channels
Plant location design techniques
Line balancing
Profit/Cost Analysis
Profit/Cost: Fundamental Concepts
Profit/Cost Analysis techniques
Profit/Cost decision after the analysis
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TOTAL QUALITY MANAGEMENT |
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TQM Basic principles
Communication techniques
Team work
Problem solving discipline
EFQM Model
Self Assessment
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ISO 14001 ENVIRONMENTAL MANAGEMENT SYSTEMS |
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Content:
How is the environment being polluted? What are the factors
that create industrial pollution?
Sustainable development concept necessity for environmental
management system
The access to the system
Environment policy and the determination of the objectives
Effect of the environment on integrated management system
Comparison of ISO 9000: 2000 and Environmental Management System
Environmental effects and assessment of these effects
Forming of Environmental Management Systems
Documentation of Environmental Management Systems
Control of Environmental Management Systems
Reviewing of Environmental Management Systems
Verification activities
Waste management
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QUALITY ECONOMY |
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Content:
Optimum quality and productivity
Cost factor at quality policy and quality cost centers
Purpose and classification of quality cost systems
Design quality and conformity quality economy
Quality-gain relation
Observation of the management
Quality cost management and cost accounting
Quality cost program and analyses
Quality cost budget and reports
Quality cost analysis techniques estimations
Application samples
Methods for quality cost reduction
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QUALITY AT SUPPLIER RELATIONS |
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Content:
Supplier quality system assessment
Process documentation
Control of purchase documents
Observation at resource
Performance assessment
Control and approval of first sample
Input control
Inappropriate materials and parameters
Purchasing and material acceptance procedures
Service supplier assessment criterions
Assessment of suppliers at Integrated Management System
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